Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  compras@genesistolife.com .     . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at compras@genesistolife.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at genesistolife@gmail.com

Genesis To Life Shipping Policy

Last updated: October 9, 2025

Thank you for trusting Genesis To Life for your health and wellness goals. We want your experience to be excellent from the moment you purchase until you receive your product. Below, we explain everything you need to know about our shipping process.

 

Order Processing Time

 

All of our products are specially prepared and labeled for you. Our standard processing time is 2 to 5 business days. During periods of high demand, this time may be slightly extended.

Please note that processing time is separate from shipping time.

Estimated Total Delivery Time = Processing Time + Shipping Time

 

Domestic Shipping (United States)

 

We partner with the best carriers to ensure fast and secure delivery.

• Primary Carrier: USPS (United States Postal Service).

• Estimated Shipping Time:

  • Standard Shipping: 1 to 4 business days after the order has been processed.

  • Express Shipping: 1 to 3 business days after the order has been processed.

• Shipping Costs: The shipping cost is calculated automatically at checkout based on the weight of your order and your location.

 

International Shipping

 

We bring wellness to the world!

• Primary Carrier: FedEx.

• Estimated Shipping Time: 2 to 5 business days after the order has been processed. This timeframe may vary depending on the customs process in each country.

 

IMPORTANT FOR INTERNATIONAL ORDERS: Duties, Taxes, and Customs

 

• Tariffs, import duties, VAT, and any other customs charges are not included in the item price or the shipping cost.

• These charges are determined by the destination country's customs office and are the sole responsibility of the customer.

• Genesis To Life has no control over these charges and cannot predict what the amount will be. We recommend contacting your local customs office for more information before placing your order.

 

Tracking Your Order

 

Once your order has been processed and shipped, you will automatically receive a shipping confirmation email that will include your tracking number. You can use this number to track the progress of your delivery directly on the carrier's website.

 

Incorrect Shipping Address

 

It is the customer's responsibility to provide a complete and correct shipping address at the time of purchase.

If a package is returned to us due to an incorrect or incomplete address, we will contact you to coordinate a new shipment. Please note that the customer will be responsible for covering the costs of reshipment.

 

Lost or Damaged Packages

 

If you have not received your order within the estimated timeframe, or if it arrived damaged, please contact our support team immediately at genesistolife@gmail.com.

We will do everything we can to work with the carrier to resolve the situation as quickly as possible.